Terms of Sale

    Terms of Sale

    Last Revised and updated: November 13th, 2018

    Acceptance of the Terms of Sale

    PLEASE READ THE FOLLOWING TERMS OF SALE CAREFULLY BEFORE COMPLETING A PURCHASE USING THIS WEBSITE. In addition to the Terms of Use which govern your access to and use of store.steelcase.com (the “Website”), these Terms of Sale govern any order or purchase you make on the Website, which is operated by Steelcase Inc. (“Company”, “we” or “us”).  

    BY PLACING AN ORDER, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF SALE, AND YOU AFFIRM THAT YOU ARE EITHER 18 YEARS OF AGE, OR POSSESS LEGAL PARENTAL OR GUARDIAN CONSENT, AND THAT YOU ARE FULLY COMPETENT TO ENTER INTO THESE TERMS OF SALE. If you do not want to agree to these Terms of Sale, proceed to cancel your order now. Please print a copy of these Terms of Sale for your records.

    Changes to the Terms of Sale

    We may revise and update these Terms of Sale from time to time in our sole discretion. All changes are effective immediately upon notice to you when we post them, and apply to any order or purchase you make on this Website thereafter.

    Your Order

    All advertisements on this Website are invitations to purchase and not offers to sell.  We reserve the right, at our sole discretion, to accept or reject your order once your order has been completed and submitted to us.  

     

    While it is our practice to confirm orders by email to the address associated with your order, this email is a confirmation that your order has been received by Steelcase but does not constitute acceptance of your order.  We reserve the right at any time after receipt of your order to accept or decline your order for any reason, and we will contact you by email about any decision to decline your order. In the event that we decline the order, we will have no obligation to fulfill your order and you will have no obligation to pay us for the order. 

     

    All products or services are subject to availability.

     

     

    Price and Method of Payment

    You agree to pay us the amount set out as the TOTAL in your secure “checkout” screen (the “Fee”). The Fee is quoted in U.S. dollars and includes shipping and handling, and all applicable taxes which you are responsible for paying.

    Payments may be made using credit cards (Visa, MasterCard or American Express) or Paypal. You authorize us (and our designated payment processor) to charge the applicable card or PayPal account for the Fee, and you represent and warrant that you are the cardholder of the applicable card or account.  If your card is rejected by the card issuer, or PayPal refuses to process the payment, your order will not be shipped and we will have no obligation to fulfill your order.   We will not bill your credit card or charge your PayPal account until your order ships.

    Geographic Scope

    This Site is intended for use by users in the United States and Canada [other than Quebec], and products purchased on this Website will only be shipped to United States and Canadian addresses [other than in the province of Quebec].

    Shipping

    We will ship the products you purchase on this Website to the United States or Canadian shipping address you provided to us via FedEx Ground services. Shipping Fees are up to 10% of your subtotal.

    If the product is damaged during the shipping, please call our customer service at (800) 516-3454 or contact us via email at customercare@steelcase.comand we will determine the best course of action with you.

    Privacy

    For information on how we collect, use or discloses the personal information you may provide on this Website, please read our Privacy Policy. 

    Refunds and Cancellation

    If you are not satisfied with the products purchased on this Website, we will provide you a full refund for items that shipped to you within 30 days from the date you received them, provided that they are in new condition and in their original packaging. We will pay the cost of shipment for sending the product back to us provided that you contact us via email at customercare@steelcase.com or call (800) 516-3454, Monday through Friday 8am-5pm EST, and use a FedEx label which we will send you by email. When you receive the label, make sure that your product is packed up in the original packaging, put the label on the box and drop off at a FedEx location or call FedEx to schedule a pick up.  Upon receipt of the returned product, we will issue a credit in the form of your original payment and notify you by email that the return has been processed.

    To ship in a timely manner, we start producing your order right after we receive it. So once your order is placed and accepted, you will be unable to change or cancel your order.

    Certain jurisdictions may provide you specific cancellation rights; we will respect all such applicable laws.  

    Original Proof of Purchase

    Keep a copy of your original proof of purchase.  You will need to provide this proof of purchase to us in the event that you require any warranty repairs for the products purchased on this Website.

    Warranties and Disclaimers

    Applicable product warranty terms are set out in the Steelcase Limited Lifetime Consumer Warranty for the Americas. This warranty is subject to certain limitations, so please review it carefully. If a product is defective in materials or workmanship, we will repair or, at our option, replace the affected product at no charge, or refund the purchase price for the affected product if repair or replacement is not commercially practicable or cannot be timely made.

    Certain jurisdictions may provide you specific additional warranties; we will respect all such applicable laws.

    TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND OTHER THAN THE WARRANTIES EXPRESSLY SET OUT ABOVE, THE PRODUCTS PROVIDED ON THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER LEGAL, EXPRESS OR IMPLIED, ARISING FROM STATUTE, TORT, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

    Limitation of Liability

    TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, SUPPLIERS AND ITS AND THEIR EMPLOYEES, AGENTS OFFICERS OR DIRECTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES OF ANY KIND  (INCLUDING, BUT NOT LIMITED TO, ANY LOSS, COSTS, EXPENSES OR LOSS OF REVENUE OR PROFIT), ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED FROM THIS WEBSITE OR THEIR USE OR MISUSE, WHETHER OR NOT ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    Governing Law and Jurisdiction

    All matters relating to the Website and these Terms of Sale and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule (whether of the State of Michigan or any other jurisdiction).

     

    Any legal suit, action or proceeding arising out of, or related to, these Terms of Sale or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Michigan in each case located in Kent County, Michigan; although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Sale in your state or country of residence or any other relevant state or country if different from the State of Michigan and the United States. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

    The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.  

    General

    No waiver by the Company of any term or condition set forth in these Terms of Sale shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Sale shall not constitute a waiver of such right or provision. If any provision of these Terms of Sale is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Sale will continue in full force and effect.You may not assign these Terms of Sale and/or your order, in whole or in part, without the prior written consent of the Company. It is the express desire of the parties that these Terms of Sale and all related documents be drawn up in English.  C’est la volonté expresse des parties que la présente convention ainsi que tous les documents y afférents soient rédigés en anglais.

     

    How to Contact Us

    We are located at: Steelcase Inc., 901 44th Street SE, Grand Rapids, Michigan 49508.

    You can also contact us using our “Contact Us” form, or via our toll-free number: 800.516.3454, or send an email to customercare@steelcase.com.