WE PROMISE.
YOU CAN DEPEND ON US.
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Steelcase Inc. (“Steelcase”) warrants that Steelcase®, Turnstone®, Nurture®, and Details® brand products are free from defects in materials and workmanship for the life of the product, except as set forth below. This warranty is valid from the date of delivery, regardless of shift usage, and covers the original purchaser for products delivered in the Americas: United States, Canada, Mexico, Latin America and the Caribbean.
TO THE LIFETIME WARRANTY:
SYSTEMS AND STORAGE SOLUTIONS
12 years
Modular Power, Post and Beam textile In-fills, casters and glides, lighting fixtures
5 years
Architectural doors, office systems doors, Nurture® overbed tables and height adjustable mechanisms, lighting power supplies, ballasts and LED lighting components
SEATING
12 years
Mechanisms, pneumatic cylinders, arm caps, foam, casters and glides, Max-Stacker®, Max-Stacker® II, Domino, wood frame side chairs, tablet arms,node™ personal worksurface
5 years
Nurture recliner and sleeper mechanisms
INTERACTIVE AND ACOUSTIC SOLUTIONS
5 years
InfoLink™ 5, Qt PRO™ cables, emitters and other components
3 years
media:scape® technology components, RoomWizard®, Qt PRO and Confidante® sound masking control modules
BOARDS AND EASELS
5 years
Premium and Contractor Series Tackboards
3 years
Huddleboard™, Answer® markerboard surfaces
DETAILS®
12 years
Keyboard mechanisms, flat panel monitor arms, personal task lighting fixtures
5 years
Height AdjusTable mechanisms, lighting power supplies, ballasts and LED lighting components, urethane edge treatments
3 years
Executive office tools, Power Pincher®, Kybun®, lighting magnetic ballasts, Walkstation treadmill parts and wear items
(1 year service and labor)
SURFACES
12 years
Laminate, wood veneer and solid surface, RTF Nurture casegoods, all standard vertical surface textiles (except Cogent™, Geode) the following seating textiles: Buzz2; Cogent: Connect, Cogent: Trails, and Cogent: Traxx; Cricket, Crosswalk, Hampstead, Playground, Regis2, Seating vinyl, Connect 3D, 3D Knit, Jersey® Mesh, Reply® Mesh, Elmorustical and Elmosoft Leather, Steelcase Leather
5 years
Bo Peep, Brisa, Cogent: Geode Seating, Cogent: Geode Vertical, and Cogent: Tides; CuraNet™, Jacks, Link, Nitelights, Spyder, Zoe2, glass surfaces, paint colorfastness, Nurture wood finish
3 years
Vinyl wrapped surfaces and acrylic
WARRANTY DOES NOT APPLY TO PRODUCT FAILURE OR LOSS RESULTING FROM:
- Normal wear and tear
- Failure to apply, install or maintain products according to published Steelcase instructions and guidelines
- Abuse, misuse, or accident
- Alteration or modification of the product
- The substitution of any unauthorized non-Steelcase components for use in the place of Steelcase components in an integrated product solution; such substitute components include but are not limited to worksurfaces, leg supports, panels, brackets, shelves, overhead bins and other integral components.
WARRANTY DOES NOT COVER:
- Replacement parts are covered for 2 years or the balance of the original warranty, whichever is longer.
- Products considered consumables (e.g., lamps) Huddleboard Ledge Grabbers, Markerboard Grips and Flip Chart Pegs.
- Variations occurring in surface materials (e.g., matching grains, textures and colors across dissimilar substrates and lots).
- Select and Custom Surfaces and materials are only warranted by Steelcase for their application on the specified product. These materials are not covered, except as warranted by the original supplier, for quality, colorfastness, shade variations or abrasion.
- Coalesse® and PolyVision® as they have independent warranties
WARRANTY PROVIDES EXCLUSIVE REMEDIES
Pursuant to this Limited Warranty, if a product fails under ordinary use as a result of a defect in materials or workmanship, Steelcase will (i) repair or, at Steelcase’s option, replace the affected product at no charge, or (ii) refund the purchase price for the affected product if repair or replacement is not commercially practicable or cannot be timely made.
- A product “defect” means an inadequacy in the materials or workmanship of the product that (i) existed at the time when you received the product from Steelcase or a Steelcase Authorized Reseller and (ii) causes a failure of the product to perform under ordinary use in accordance with the materials and documentation accompanying the product.
- An “ordinary use” means use of the product (i) in conformance with all applicable local, state or federal laws, codes and regulations (including without limitation building and/or electrical codes) and (ii) in accordance with manufacturer recommendations and/or instructions in the materials and documentation accompanying the product.
- A “Steelcase Authorized Reseller” means any dealer that (i) is legally permitted to conduct business in the jurisdiction where the product is sold, (ii) is duly authorized by Steelcase to sell the product, and (iii) sells the product new and in its original packaging.
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. STEELCASE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES.
Warranty is non-transferable and valid only for the original purchaser.
How do you get warranty service when the product is purchased through Store.Steelcase.com?
Please keep your original proof of purchase. Contact Steelcase Store Customer Service by e-mailing store@steelcase.com or calling 1.800.516.3454, Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. We will either send you a replacement part for you to install or we will work with our local repair team to have your Product repaired.
How do you get warranty service when the product is purchased through a Steelcase authorized reseller?
Please contact the Authorized Reseller directly. Click here to see a complete listing of current retail store locations. Click here to see a complete listing of current online locations.
How does state or provincial law apply?
This Limited Warranty provides specific legal rights, and you may have other rights, which vary, from state to state and province to province.
Warranties for older products:
Click here for products manufactured from 1/18/2009 - 2/28/2011 »
Click here for products manufactured from 1/1/2007 - 01/18/2009 »
For products manufactured before 2007, please contact an authorized dealer »
Other Warranties:
Polyvision Warranty
Coalesse Warranty
