Shipping, Delivery & Installation

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Your items will arrive via FedEx Ground, Inside Delivery Only or our White Glove Delivery & Installation. Each product description page indicates the options available for that particular product.

 

FedEx Ground

  • Free shipping & free returns are offered on eligible products to locations within the continental U.S.
  • You will be notified by email with a FedEx tracking number when your order ships.
  • Tracking numbers may take up to 72 hours to be uploaded to the FedEx tracking systems. Therefore, delivery status information may not be available until the following business day. Please call us if after 72-hours you are unable to see your delivery status and we will look into it right away.

Inside Delivery Only

  • The delivery agent will unload the items and place them inside your front door. They will not move an item to your room of choice.
  • Inside Delivery service is provided in the United States with our larger items and is recommended for larger or fragile but that don't require significant assembly.
  • Within 72 hours of receiving the product, the local delivery agent will call you to schedule a mutually agreed upon delivery date and time. Deliveries are made between the hours of 8 AM to 6 PM, Monday through Friday.
Order Total Inside Delivery Price
$1,000 or less $99
$1,000-$1,999 $199
$2,000-$2,999 $299
$3,000-$3,999 $399
$4,000-$4,999 $499
$5,000-$5,999 $599
$6,000-$6,999 $699
$7,000-$7,999 $799
$8,000-$8,999 $899
$9,000-$9,999 $999
$10,000-$10,999 $1,099
$11,000-$11,999 $1,199
$12,000-$12,999 $1,299
$13,000-$13,999 $1,399
$14,000-$14,999 $1,499
$15,000 + 7% Subtotal

White Glove Delivery & Installation

  • The delivery agent will unload, assemble, place your item(s) where requested, and remove all packaging materials that accompanied your item(s).
  • White Glove Delivery service is provided in the United States with our larger or fragile items and for products that require substantial assembly.
  • Within 72 hours of receiving the product, the local delivery agent will call you to schedule a mutually agreed upon delivery date and time. Deliveries are made between the hours of 8 AM to 6 PM, Monday through Friday.
Order Total White Glove Delivery Price
$1,000 or less $199
$1,000-$1,999 $299
$2,000-$2,999 $399
$3,000-$3,999 $499
$4,000-$4,999 $599
$5,000-$5,999 $699
$6,000-$6,999 $799
$7,000-$7,999 $899
$8,000-$8,999 $999
$9,000-$9,999 $1,099
$10,000-$10,999 $1,199
$11,000-$11,999 $1,299
$12,000-$12,999 $1,399
$13,000-$13,999 $1,499
$14,000-$14,999 $1,599
$15,000 + 10% Subtotal

Shipping outside the United States

  • If you reside outside of the U.S. or Ontario Canada and are interested in our products, please visit your local Steelcase dealer or an Authorized Steelcase Retailer.
  • If you are shopping from Canada, please note that everything on our site is priced in US$. Your credit card company will convert your purchase into the equivalent fee in $CND. Click here to reference the current currency exchange rates.

Shipping damage

  • If your shipment is damaged, please call Customer Service at 800.516.3454 Monday through Friday, 8 a.m. to 6 p.m. EST or contact us via email. We will work with you to determine the best course of action.

Track order shipment

  • Most of our products are make-to-order and ship in 6-8 business days. 
  • Many of the higher-end furniture pieces have a longer lead time.  Each product page provides more specific shipping information.
  • After placing your order, you can track its status by clicking the “My Account” link, located at the top right corner of any page on our site.
  • You will receive a shipment confirmation when your order has shipped and tracking information within 72 hours of shipment.