Shipping, Delivery & Installation

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Your items will arrive via FedEx Ground, Inside Delivery Only or our White Glove Delivery & Installation. Each product description page indicates the options available for that particular product.

FedEx Ground

  • FedEx shipping is free within the continental U.S. An additional FedEx fee, dependent on your order total, applies to orders shipped to Alaska, Hawaii and Canada.
  • You will be notified by email with a FedEx tracking number when your order ships.
  • Tracking numbers may take up to 72 hours to be uploaded to the FedEx tracking systems. Therefore, delivery status information may not be available until the following business day. Please call us if after 72 hours you are unable to see your delivery status and we will look into it right away.
  • If you are shopping from Canada, please note that everything on our site is priced in US$. Your credit card company will convert your purchase into the equivalent fee in $CND. Click here to reference the current currency exchange rates.
Order Total FedEx Shipping Rates
for Canada, Alaska
and Hawaii
$0.00-$199.99 $20
$200-$499.99 $50
$500-$999.99 $100
$1,000-$1,999.99 $200
$2,000-$2,999.99 $300
$3,000-$3,999.99 $400
$4,000-$4,999.99 $500
$5,000-$5,999.99 $600
$6,000-$6,999.99 $700
$7,000-$7,999.99 $800
$8,000-$8,999.99 $900
$9,000-$9,999.99 $1,000
$10,000-$10,999.99 $1,100
$11,000-$11,999.99 $1,200
$12,000-$12,999.99 $1,300
$13,000-$13,999.99 $1,400
$14,000-$14,999.99 $1,500
$15,000 + 9% Subtotal

Inside Delivery

  • Inside Delivery service is provided in the Continental United States with our larger items and is recommended for larger or fragile items that don't require significant assembly. Shipping to select areas in Canada may require placing your order through Customer Service. Please use our look-up table below to determine if Inside Delivery is available to your location.
  • Shipping costs are based on the subtotal of the product, before taxes and discounts.
  • You will be notified by email when your order is registered with our Delivery Partner. The email will include an estimated date when the installer will be contacting you.
  • Within 72 hours of receiving the product, the local delivery agent will call you to schedule a mutually agreed upon delivery date and time. Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday.
  • The delivery agent will unload the items and place them inside your door.
Inside Delivery Shipping Prices
Order Total Continental US *Canada
$0-$999.99 $99 $140
$1,000-$1,999.99 $199 $280
$2,000-$2,999.99 $299 $420
$3,000-$3,999.99 $399 $560
$4,000-$4,999.99 $499 $700
$5,000-$5,999.99 $599 $840
$6,000-$6,999.99 $699 $980
$7,000-$7,999.99 $799 $1,120
$8,000-$8,999.99 $899 $1,260
$9,000-$9,999.99 $999 $1,400
$10,000-$10,999.99 $1,099 $1,540
$11,000-$11,999.99 $1,199 $1,680
$12,000-$12,999.99 $1,299 $1,820
$13,000-$13,999.99 $1,399 $1,960
$14,000-$14,999.99 $1,499 $2,100
$15,000 + 7% Subtotal 10% Subtotal

*Please use our look-up table below to determine if Inside Delivery is available to your location.

White Glove Delivery & Installation

  • White Glove Delivery service is provided in the Continental United States with our larger items and is recommended for larger or fragile items that don't require significant assembly. Shipping to select areas in Canada may require placing your order through Customer Service. Please use our look-up table below to determine if White Glove Delivery is available to your location.
  • Shipping costs are based on the subtotal of the product, before taxes and discounts.
  • You will be notified by email when your order is registered with our Delivery Partner. The email will include an estimated date when the installer will be contacting you.
  • Within 72 hours of receiving the product, the local delivery agent will call you to schedule a mutually agreed upon delivery date and time. Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday.
  • The delivery agent will unload, assemble, place your item(s) where requested, and remove all packaging materials that accompanied your item(s).
White Glove Delivery Shipping Prices
Order Total Continental US *Canada
$0-$999.99 $199 $240
$1,000-$1,999.99 $299 $380
$2,000-$2,999.99 $399 $520
$3,000-$3,999.99 $499 $660
$4,000-$4,999.99 $599 $800
$5,000-$5,999.99 $699 $940
$6,000-$6,999.99 $799 $1,080
$7,000-$7,999.99 $899 $1,220
$8,000-$8,999.99 $999 $1,360
$9,000-$9,999.99 $1,099 $1,500
$10,000-$10,999.99 $1,199 $1,640
$11,000-$11,999.99 $1,299 $1,780
$12,000-$12,999.99 $1,399 $1,920
$13,000-$13,999.99 $1,499 $2,060
$14,000-$14,999.99 $1,599 $2,200
$15,000 + 10% Subtotal 13% Subtotal

*Please use our look-up table below to determine if White Glove Delivery is available to your location.

Shipping Outside the Continental U.S.

  • Shipping Inside Delivery and White Glove to select areas in Canada may require placing your order through Customer Service. Please enter your postal code below to see if your delivery area is covered. If your postal code is not covered, please place your order by contacting Customer Service: (800) 516-3454.
 
 

Shipping damage

  • If your shipment is damaged, please call Customer Service at 800.516.3454 Monday through Friday, 8 a.m. to 5 p.m. EST or contact us via email. We will work with you to determine the best course of action.

Track order shipment

  • Most of our products are make-to-order and ship in 6-8 business days. 
  • Many of the higher-end furniture pieces have a longer lead time.  Each product page provides more specific shipping information.
  • After placing your order, you can track its status by clicking the “My Account” link, located at the top right corner of any page on our site.
  • You will receive a shipment confirmation when your order has shipped and tracking information within 72 hours of shipment.