Returns and Repairs

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Product repairs

• To facilitate repair service for items purchased via our online store, please keep your original proof of purchase. 
• Contact us via email or call (800) 516-3454. Our office hours are Monday–Friday, 8am–6pm EST.
• We will either send you a replacement part for you to install or have your product fixed by our local repair team.
• If you purchased directly from a Steelcase Authorized Retailer, please contact the Retailer from whom you purchased the product.

Product returns

• If you want to return items that were shipped via FedEx, contact Customer Service within 30 days of the date you received it.
• We will send you a FedEx label via email or regular mail.
• When you receive the FedEx label, pack your product in the same way you received it, put the label on the box, and call FedEx to have them pick it up.
• Please see our Return Policy for terms and conditions for returning a product.

Received wrong product

• If you believe that you received the wrong product, please contact Customer Service at (800) 516-3454 within 72 hours of receiving the product. Our office hours are Monday–Friday, 8am–6pm EST.

Steelcase Store returns policy

• We are confident you will be completely thrilled with your new product. If you are not, you may return your items that shipped via FedEX within 30 days from the date you received it for a full refund. 
• The product must be in new condition in order for you to return it, meaning that all hangtags and stickers are still on the chair and there are no visible signs of use.
• Returns for products originally shipped via FedEx Ground

1. We will pay the cost when you ship the product back to us from an address in the continental United States.
2. You may either contact us via email or call (800) 516-3454, Monday–Friday, 8am–6pm EST.
3. We will send you a FedEx label via email or regular mail. When you receive the label, make sure your product is packed up in the same way you received it, put the label on the box, and call FedEx to have them pick it up.
4. When we receive the returned product, we will issue a credit to your credit or debit card.

• Returns for products shipped via White Glove Delivery

1. Return service costs will be quoted based on items being returned. Contact Customer Service to initiate a return quote request.
2. Cancellations or changes to White Glove orders once they have shipped are subject to cancellation and handling fees 

Warranty and damage issues

• The Steelcase Limited Consumer Warranty applies only to products purchased directly from store.steelcase.com or a Steelcase Authorized Reseller by purchasers located in the United States or Canada.
• If a Product is defective in materials or workmanship, Steelcase will repair or, at Steelcase’s option, replace the affected product at no charge, or refund the purchase price for the affected product if repair or replacement is not commercially practicable or cannot be timely made. Learn more about the Steelcase Limited Warranty here.
• If a product is damaged during shipping, please call Customer Service at (800) 516-3454 or contact us via email and we will determine the best course of action with you.