Returns and Repairs

« Return to Customer Service Main Page Return Policy

We hope you’ll love your new furniture products, but in the event that something’s not quite right, here’s how we can help:

  • Chairs: free returns within 30 days of receipt, in original packaging and in new condition
  • All other products: returnable, but subject to a 20% restocking fee and return shipping charges
  • White Glove: fees associated with white glove service are non-refundable
  • Alaska, Hawaii & Canada: All returns from these places will be charged a return shipping fee

Received Wrong Product

If you believe that you received the wrong product, please contact Customer Service at (800) 516-3454 within 72 hours of receiving the product. Our office hours are Monday–Friday, 8am–5pm EST.

Order Changes and Cancellations

To ship in a timely manner, we start producing your order right after we receive it. So once your order is placed, you will be unable to change or cancel your order.

Product Repairs

  • To facilitate repair service for items purchased via our online store, please keep your original proof of purchase. 
  • Contact us via email or call (800) 516-3454. Our office hours are Monday–Friday, 8am–5pm EST.
  • We will either send you a replacement part for you to install or have your product fixed by our local repair team.
  • If you purchased directly from a Steelcase Authorized Retailer, please contact the Retailer from whom you purchased the product.

Warranty & Damage

  • The Steelcase Limited Consumer Warranty applies only to products purchased directly from or a Steelcase Authorized Reseller by purchasers located in the United States or Canada.
  • If a Product is defective in materials or workmanship, Steelcase will repair or, at Steelcase’s option, replace the affected product at no charge, or refund the purchase price for the affected product if repair or replacement is not commercially practicable or cannot be timely made. Learn more about the Steelcase Limited Warranty here.
  • If a product is damaged during shipping, please call Customer Service at (800) 516-3454 or contact us via email and we will determine the best course of action with you.