What does this warranty cover?
Steelcase Inc. (“Steelcase”) warrants that your new Steelcase, Turnstone, Details or Nurture brand product (“Product”) is free from defects in materials or workmanship. This warranty applies only to Products purchased directly from store.steelcase.com or a Steelcase Authorized Retailer by purchasers located in the United States or Canada.
How long does the warranty last?
This warranty is valid only for the original purchaser and terminates if you transfer, sell or modify your Product. This warranty begins on the date the Product is manufactured and continues:
| Steelcase & Nurture Products | Turnstone Products | Details Products | |
| 10 years | Glides, seating mechanisms, including pneumatic cylinders, laminate work surfaces | Seating mechanisms, pneumatic cylinders, electrical components, laminate and wood veneer | All products and components except those called out separately below |
| 5 years | Fabric and leather; user-adjusted work surface mechanisms | Stacking chairs (Domino, Max Stacker, Max Stacker II and Parade), wood-frame chairs, user-adjustable work surface mechanisms, office systems doors and their frames and mechanisms, T-8 electronic ballasts, Classic Collection textiles, foam and other covering materials | Walkstation table lifting column, electronics, urethane profile |
| 3 years | T-8 magnetic ballasts, Designtex Graded-In textiles, vinyl wrapped work surfaces and acrylic | Walkstation treadmill parts and wear items | |
| 1 year | Markerboard or replacement parts | Answer markerboard surfaces and replacement parts (or the balance of the original warranty period, whichever is longer) | Walkstation treadmill service labor |
| Lifetime - for as the original purchaser owns it | Frame and structural components (base, arms, seat and back) and all other components and parts | All other components and parts | Walkstation treadmill frame |
What will Steelcase do?
If a Product is defective in materials or workmanship, Steelcase will replace or repair it at no charge or refund the purchase price, at Steelcase’s option.
What is not covered by this warranty?
This warranty does not apply to:
- Normal wear and tear
- High-wear items such as glides and textiles (Turnstone products only)
- Failure to apply, install, or maintain Products according to published Steelcase instructions and guidelines
- Fading, discoloration or natural variations occurring in leather and fabric
- Variations occurring in surface materials (for example, colorfastness or matching grains, textures and colors across different surfaces)
- Abuse, misuse, or accident
- Alteration or modification of the product
- The substitution of any unauthorized non-Steelcase components for use in the place of Steelcase components in an integrated product solution (for example, substitute work surfaces, leg supports, panels, brackets, shelves, overhead bins, and other integral components)
- Products considered consumables such as lamps, Customer’s own materials (COM) or non-standard textiles and materials
- Other manufacturers’ products
This warranty does not cover consequential damages (for example, the cost of repairing or replacing other property that is damaged when your Product does not work properly). This warranty does not cover transportation to and from the Authorized Retailer or Steelcase to get warranty service, loss of time, loss of use, or other incidental damages. The implied warranty of merchantability (an unwritten warranty that the product is fit for ordinary use) is limited to the duration of this warranty. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so these exclusions and limitation may not apply to you.
How do you get warranty service?
To facilitate warranty service, please keep your original proof of purchase. Contact Steelcase Store Customer Service by e-mailing or calling 1.800.516.3454, Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. We will either send you a replacement part for you to install or we will work with our local repair team to get your Product fixed.
NOTE: If you purchased directly from an Authorized Retailer, please contact that Retailer.
How does state or provincial law apply?
This warranty provides specific legal rights, and you may have other rights, which vary, from state to state and province to province.
