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How do I get my product repaired?
To facilitate repair service, please keep your original proof of purchase. Contact Steelcase Store Customer Service by e-mailing or calling 1.800.516.3454, Monday through Friday, 8 a.m. to 8 p.m. EST. We will either send you a replacement part for you to install or we’ll work with our local repair team to get your product fixed.
NOTE: If you purchased directly from a Steelcase Authorized Retailer, please contact the Retailer from whom you purchased the product.
How do I return my product?
If you do not wish to keep your product, you may return it by calling customer service at 800.516.3454 within 30 days. A representative will assist you and send you a Fed-ex label via e-mail or regular mail. When you receive the label, make sure your product is packed up as you received it, put the label on the box, and call Fed-ex to have them pick it up.
NOTE: Please see our Return Policy for terms and conditions of returning a product.
I received the wrong product
If you feel that you have received the wrong product, please contact Steelcase Store customer service at 800.516.3454 within 72 hours of receiving the product.
What is your return policy?
We are confident you will be completely thrilled with your new product. If you are not, you may return it within 30 days from the date you received it for a full refund. Please note that the product must be in new condition in order for you to return it, meaning that all hangtags and stickers are still on the chair and there is no visible signs of use.
- Returns for Products shipped via FedEx Ground
For products originally shipped to you via FedEx Ground we will pay the cost when you ship the product back to us from an address in the continental United States. You may either e-mail us at or call 800.516.3454, Monday through Friday, 8 a.m. to 8 p.m. EST and we will e-mail or send you a Fed-ex return label that you can place on the product, call Fed-ex and have them pick it up. We will credit your card just as soon as we receive the returned product. - Returns and Cancellations for Products shipped via White Glove Delivery
For products shipped to you via our White Glove Delivery service there will be a $250 shipping and handling return/cancellation fee assessed. To initiate the return of a White Glove Delivery product you may either e-mail us at or call 800.516.3454, Monday through Friday, 8 a.m. to 8 p.m. EST. We will coordinate with the White Glover Delivery provider in your area who will contact you to schedule the pick-up. We will credit your card (less the $250 return fee) just as soon as we receive the returned product. NOTE: Be sure to keep the original box and packaging materials for the 30 day period!
