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Do you sell replacement parts online?
Yes, we offer select service parts online that most customers can install themselves including casters, bases, keys, and headrests. Please look at our Service Parts page or search for the item you are looking for in the search box.
Where can I find more Steelcase replacement parts?
Steelcase Store offers our commonly requested service parts such as keys, casters, arm caps and file bars. If you are looking for replacement parts that are not sold online, please visit your authorized Steelcase Dealer. A list of authorized dealers is available at steelcase.com.
Why aren’t all Steelcase products sold online and where can I find them?
Steelcase Store offers a variety of products found in the Steelcase Inc. portfolio. These products have been designed and tested for home or office settings and can easily be purchased and conveniently shipped to a residential or business address.
Can’t find what you are looking for? Our full line of office furniture products for business use is available through an authorized dealer. A list of authorized Dealers is available at at steelcase.com. We value your feedback and want to hear from you. To let us know how we can improve your shopping experience, or to ask a specific question about your order, email us.
May I get my own fabric applied to your product?
Sorry, not at this time. Please visit your local Steelcase dealer if you have a specific fabric you want applied to a product.
Can you send me a fabric sample (swatch)?
Yes. Our customer service team can order a fabric or leather swatch for you. Give them a call at 800.516.3454 and let them know what you need. You may also order a swatch online by filling in and submitting our fabric sample request form.
Where can I find assembly instructions?
Instructions are sent with products that require assembly. We will also soon post the assembly directions online for you to download and print.
Where can I find the adjustability guide for my product?
Depending on the product, adjustability guides are either incorporated directly on the product or sent with the product. A number of our products also have an animated adjustability guide available on this site. Visit the product detail pages and look in the upper right hand corner for the “Adjustments animation” link.
How do I care for my product?
- Care of Steelcase Seating Products Basic maintenance should be done on your chair’s upholstery, finishes, controls, base, and other moving parts once a year - and more frequently if the chair is subjected to heavy use.
- Cleaning painted, plastic, and vinyl and chrome surfaces Clean frequently. Apply household cleaner (such as Fantastik® or 409®) and wipe dry with a clean, soft cloth. For more stubborn chrome marks, use a non-abrasive chrome cleaner. On high-gloss, smooth plastic finishes (such as the Player™ chair frame), use a light rubbing compound (such as Turtlewax® rubbing compound) to polish minor surface marks.
- Cleaning wood finishes Steelcase wood products are protected by a stain-resisting finish. For normal cleaning, wipe surface with a soft, damp (not wet) cloth.
- Maintaining upholstery Use a vacuum cleaner for regular cleaning. Do not steam clean. Periodic professional dry cleaning is recommended.
- To remove excess stains or heavy soil on upholstery Soak up excess stain with a cloth. Do not dry the stain completely or it may set. For most water-borne stains (coffee, fruit juice, washable ink), use an upholstery cleaning solution (such as BISSELL Upholstery Shampoo® or Guardsman Fabri-Kleen®) and follow package directions. For oil-borne stains, use a dry-cleaning solution at room temperature (never hot) and allow solution to work into stain. Using quick, light strokes, brush stain with a soft bristle brush. Work from outside toward the center to prevent rings. Avoid vigorous rubbing which may damage the nap or force the stain more deeply into the material. Soak up remaining dry-cleaning solution and sponge the fabric with cool water. Allow fabric to dry completely, then vacuum thoroughly. If stain is still evident, repeat procedure. Several light applications of cleaning solution are more effective/less damaging than one heavy application.
- Maintaining leather upholstery Dust occasionally with a clean, dry cloth. Most stains can be removed by applying a mild soap to a damp cloth, working up thin suds, then rubbing it gently over the stain. Rinse with a clean damp cloth then wipe dry. Never use furniture polishes, oils, varnishes or ammonia on leather. Some cleaning products may cause discoloration and should be tested in an inconspicuous area before using.
