Find quick answers to your customer service questions listed below.
Couldn't find what you were looking for? Have a great idea for a new product? We value your feedback and want to hear from you. To let us know how we can improve your shopping experience, or to ask a specific question about your order please email us and we'll be happy to help you.Need to work with your local Steelcase dealer? Use our convenient Authorized Steelcase Dealer Finder.
Have a warranty/damage concern on your Steelcase Store purchase? Fill out our warranty/damage form.
Order Information
- May I include a personal message in my order?
- Why do you have order quantity limits?
- What is the status of my order?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- My product is missing parts.
- May I order by phone?
- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- May I save multiple addresses in my account?
- How can I update my e-mail subscription preferences?
- Is my account information secure?
- When will my order ship?
- Can you ship outside the United States?
- My order was damaged during shipping.
- What shipping options do I have?
- What will my shipping charges be?
- When will my order ship?
- What is White Glove Delivery?
- Where is White Glove Delivery available?
- Terms and Conditions
- What is the Steelcase warranty?
- What is your Privacy Policy?
- What is an authorized dealer/retailer?
- Where can I find a list of Authorized Steelcase Dealers?
- Where can I find a list of Authorized Steelcase Retailers?
Returns and Repairs
- How do I get my product repaired?
- How do I return my product?
- I received the wrong product
- What is your return policy?
- Do you offer volume discounts?
- How do I redeem a promotional code / coupon code?
- What forms of payment do you accept?
- What types of PayPal payments to you accept?
- When will my credit card be charged?
- What is a credit card security code (CVV)?
- Why am I getting an error using my credit card?
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- Do you sell service parts online?
- Where can I find more Steelcase replacement parts?
- Why aren’t all Steelcase products sold online and where can I find them?
- May I get my own fabric applied to your product?
- Can you send me a fabric sample (swatch)?
- Where can I find assembly instructions?
- Where can I find the adjustability guide for my product?
- How do I care for my product?
