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Find quick answers to your customer service questions listed below. If you have further questions please contact us and we’ll be happy to help you.

Need to work with your local Steelcase dealer? Use our convenient Authorized Steelcase Dealer Finder.
Have a warranty/damage concern on your Steelcase Store purchase? Fill out our warranty/damage form.

Order Information

• May I include a personal message in my order?
• Why do you have order quantity limits?
• What is the status of my order?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• May I order by phone?

• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• May I save multiple addresses in my account?
• How can I update my e-mail subscription preferences?
• Is my account information secure?
• When will my order ship?

• Can you ship outside the United States?
• My order was damaged during shipping.
• What shipping options do I have?
• What will my shipping charges be?
• When will my order ship?
• What is White Glove Delivery?
• Where is White Glove Delivery available?