Find quick answers to your customer service questions listed below. If you have further questions please contact us and we'll be happy to help you.
Need to work with your local Steelcase dealer? Use our convenient Authorized Steelcase Dealer Finder.
Have a warranty/damage concern on your Steelcase Store purchase? Fill out our warranty/damage form.
Order Information
- May I include a personal message in my order?
- Why do you have order quantity limits?
- What is the status of my order?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- My product is missing parts.
- May I order by phone?
- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- May I save multiple addresses in my account?
- How can I update my e-mail subscription preferences?
- Is my account information secure?
- When will my order ship?
Returns and Repairs
- How do I get my product repaired?
- How do I return my product?
- I received the wrong product
- What is your return policy?
- Do you offer volume discounts?
- How do I redeem a promotional code / coupon code?
- When will my credit card be charged?
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- What forms of payment do you accept?
- Do you sell service parts online?
- May I get my own fabric applied to your product?
- Can you send me a fabric sample (swatch)?
- Where can I find assembly instructions?
- Where can I find the adjustability guide for my product?
- How do I care for my product?
