This Privacy Policy is meant to inform you about the policies at Steelcase, Inc. (“Steelcase”) regarding the collection and use of personally identifiable information on the Steelcase Store website. By accessing, submitting information to and otherwise using the site, you consent to the collection and use of your information by Steelcase as set forth in this policy. If you do not agree with the policy, please do not access, submit information to or otherwise use the site. If Steelcase decides to change its policy, the revised policy will be posted here, so please check back periodically to ensure that you are familiar with the most current version of the policy.
What information do we collect?
We collect two types of information: personal information and non-personal information. Personal information is information that is associated with your personal information, and our only means of collecting it is through your submission of it to Steelcase. For example:
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase.
Non-personal information is data about usage and service operation that is not associated with your specific identity. Non-personal information is collected automatically each time a visitor visits the site. For example:
- We collect data regarding the type of browser you use, the number of pages you visit on the site, the amount of time you spend on the site, and the source of your IP address (for instance, whether you are accessing us from a location with a “.edu,” “.com,” “.gov” or international server).
- Like many websites, we use “cookies” to enhance your experience and gather other information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the personal information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways and as you may otherwise consent to or as may be permitted or required by law:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive marketing communications from us (such as promotions, exclusive offers or information about new products), we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.
- To maintain our business records for reasonable periods, and to manage and administer our business generally.
- To meet legal, regulatory, insurance, security and processing requirements.
We may use the non-personal information we collect from you in a number of ways. Generally, this data is most helpful to us in an aggregate form:
- To track site usability, performance and effectiveness.
- To perform market research in order to evaluate how our customers use the site.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of the information we collect. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server and recommend that you use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Nevertheless, no data transmission over the internet can be guaranteed to be completely secure. As a result, while Steelcase strives to protect the privacy of the information we collect, Steelcase cannot ensure that any information you transmit to us will be 100% secure. Therefore, use the site at your own risk.
Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
How do we disclose your personal information?
We may disclose your personal information in the following circumstances:
- To outside agents and service providers (including affiliates) that perform services on our behalf, for example, website hosting, payment processing, order fulfillment and delivery, customer support or similar services. These service providers may be located in the United States, Canada or other jurisdictions, and your personal information may be collected, used, disclosed, stored and processed in the United States, Canada or such other jurisdictions for the purposes described in this Privacy Policy.
- To third parties in connection with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of our business or assets. Assignees or successors to our business or assets may use and disclose your personal information for similar purposes as those described in this Privacy Policy.
- As necessary to meet legal, regulatory, insurance, audit and security requirements, and as otherwise with your consent or as permitted or required by law (including United States, Canadian and foreign laws applicable to us or our agents and service providers, and including lawful requirements to disclose personal information to governmental authorities in those jurisdictions).To enforce our site policies and protect our and others’ rights, property or safety.
- To our affiliates in the United States, Canada and elsewhere for internal audit, management, billing or administrative purposes.
However, non-personal information may be provided to other parties for marketing, advertising, or other uses. In particular, we may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the ”My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the ”My Account” section of our site and remove your shipping addresses, billing addresses, and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
What Steps Does Steelcase Take to Safeguard Children’s Privacy?
Steelcase does not knowingly collect information from children under 13 years of age without the verifiable consent of a parent or guardian. If a child who we know is younger than 13 years old sends us personal information without the verifiable consent of that child’s parent or guardian, we will immediately delete such information from our database.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on June 29, 2007.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please contact us to send us any and all feedback pertaining to privacy or any other issue.
Access, Corrections and Contacting Us
We may establish and maintain a file of your personal information for the purposes described above. If you wish to request access to or correction of your personal information in our custody or control, you may contact us. Your right to access or correct your personal information is subject to applicable legal restrictions. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may contact us.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected off-line.
Governing Law; Venue; Terms and Conditions
This policy forms part of our Terms and Conditions establishing the use, disclaimers and limitations of liability governing the use of our website. Like the terms and conditions, this policy is governed by the laws of the State of Michigan, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Steelcase products) shall be in the state or federal courts located in Kent County, Michigan, U.S.A.
