Yeah, there’s an app for that. Even depositing checks.
If you didn’t get a chance to read the New York Times last week, the big buzz was over USAA’s update to their iPhone application- which lets members take a photo of both sides of their paycheck (or any other one), and deposit it directly into their account!
Another app, allows a user to take a photo of a room in their house, add in furniture, and move things around to make sure everything looks good in 3D!
That got us thinking. Is high technology going to be the new norm?
When I was growing up, the checkbook used to be the number one thing needed when leaving the house. You’d write one up, give it to someone, they’d take it to the bank, and there’s the cash. The same sort of routine for buying furniture. If I were playing interior designer to outfit my office, I’d walk into a showroom, talk to someone, take it back to my place for a trial, and then buy. Even now, just a few years later, look at us; checking out possibilities at on online store, no talking necessary- unless you want to actually see it in the final environment. With these new apps, a lot of that won’t be needed anymore – simply take a picture of your office, and rotate that new Think chair 360 degrees in your 3D virtual office.
Once the trend of applications like these catch on, and I can see it happening sooner than later, where is there still a place for an “old fashioned” business to exist? I mean, once you’re able to cash a check without seeing a teller and pick exactly what furniture you want without help from a store’s rep, what’s next?
Is the trade off between convenience and and human interaction worth it? Will people even know how to recognize personal (not digital) customer service when they see it? What do you think?
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