30 Day Return Policy


We're confident you'll love your Steelcase product. If not, we're here to help.

Customize and order any chair (or product that ships via FedEx) and ship back to us for a full refund if not fully satisfied. Here’s how it works:



  • Products must be shipped via FedEx within 30 days from the date you received it, in new condition and in the original packaging for a full refund.
  • We will pay the cost when you ship the product back to us from an address in the continental United States.
  • You may either contact us via email or call (800) 516-3454, Monday-Friday, 8am-6pm EST.
  • We will send you a FedEx label via email or regular mail. When you receive the label, make sure your product is packaged up in the original packaging, put the label on the box, and call FedEx to schedule the pickup.
  • Upon receipt of the returned product, we will issue a credit in the form of your original payment and notify you by email the return has been processed.
  • Products shipped via Inside Delivery, or White Glove Delivery and Installation are not returnable.